When Coaching alone isn’t enough: the importance of REFERRALS in professional coaching

At MRA, one of the most frequent questions we hear when training individuals to become EMCC-accredited Level 5 professional coaches is: How do you know when executive coaching or leadership coaching is right for a client? Professional coaching is a powerful tool for personal and professional growth, but it’s not always the right solution. What happens when a client’s challenges extend beyond coaching? How do you recognise when someone may need counselling, therapy, or additional support? And most importantly, what is the best course of action for both the coach and the client in these situations?

When should you make a referral in coaching?

Referrals are an essential aspect of professional coaching, ensuring that individuals receive the right support at the right time. While coaching is a powerful tool for personal and professional development, it is not a one-size-fits-all solution. A skilled coach must recognise when coaching is appropriate and when other forms of support, such as counselling, therapy, or workplace resources, may be more suitable. 

When does coaching have greatest impact?

Professional coaching operates within clear boundaries and is most effective for individuals in a high skill/high will state—those who are in competency mode, feel equipped to set goals, and are ready to take actionable steps forward. Coaches provide guidance, encouragement, and structure to help individuals unlock their potential. However, when deeper emotional, psychological, or mental health concerns arise, coaching may not be the right intervention at that time or additional support may be needed. 

Mental health within coaching

A key responsibility of a coach is to identify when an individual requires support beyond professional coaching. If a client is struggling with unresolved trauma, severe anxiety, depression, or other mental health challenges, a referral to a qualified therapist or counsellor is essential. Coaches are not mental health professionals, and attempting to address these issues without the proper expertise can be unethical and potentially harmful. Many organisations provide Employee Assistance Programmes (EAPs), offering confidential access to mental health professionals, financial advice, and wellbeing support. Coaches should be aware of these resources and encourage individuals to access them when appropriate. EAPs can be invaluable in providing immediate, professional support for those in crisis or experiencing personal challenges that fall outside the remit of coaching.

Coaches should also be mindful of mental health awareness and how it intersects with their practice. Mental Health First Aiders (MHFA) within organisations can offer initial support, signpost appropriate resources, and help create a culture where seeking help is encouraged. Understanding how to engage with MHFA networks ensures that individuals get the right level of support when they need it most. 

Neurodiversity within coaching

Another critical aspect of referrals is recognising neurodiversity. If a client exhibits signs of ADHD, autism, dyslexia, or other neurodivergent characteristics, coaches should approach the conversation with sensitivity and awareness. While coaching can be beneficial for neurodivergent individuals, proper screening and specialist support may be necessary. Directing clients to neurodiversity screening options, workplace needs assessments, and specialist practitioners can help them better understand their unique needs and access tailored support.  In addition, coaches can equip themselves with the confidence and skills to approach clients with care by undertaking specific training in Neuroinclusive practice to support their own development.

Useful resources for professional coaches

To ensure clients receive the right level of support, coaches should be familiar with key referral resources, including:

Right Resources Ltd (www.right-resources.org.uk) – UK-based consultancy and training organisation specialising in providing workplace support and education on commonly occurring neurodivergent ‘conditions’  

Mind (www.mind.org.uk) – Provides mental health support and advice.

Samaritans (www.samaritans.org) – A helpline for individuals in emotional distress.

BACP (www.bacp.co.uk) – The British Association for Counselling and Psychotherapy, which helps find qualified therapists.

Employee Assistance Programmes (EAPs) – Available through many workplaces, providing confidential support services.

Mental Health First Aid (www.mhfaengland.org) – Training and support for recognising and responding to mental health issues.

When coaching alone isn’t enough

Referrals are an essential part of coaching, reflecting a commitment to comprehensive, ethical, and impactful client support. Being a responsible coach means knowing your professional boundaries and ensuring clients receive the right kind of support. By understanding when coaching is appropriate, recognising when to refer, and utilising other relevant and supporting resources coaches can uphold ethical standards and truly act in the best interest of their clients.